Error Response

When you receive an error response, you will usually get a code and a message parameter, as shown in the schema above, that inform you about the error. A code will make it easier to identify the issue when communicating with the admin.

Here is the list of error codes :

Clients

CLIENT_CLOSED_REQUEST

This happens when the API request is still being processed, and the client cancels it.

CLIENT_ACCOUNT_INACTIVE

The client's status is inactive and therefore does not have access to send API requests.
Solution : Contact admin for detail information

CLIENT_ACCOUNT_SUSPENDED

The client's status is suspended and therefore does not have access to send API requests.
Solution : Contact admin for detail information

CLIENT_ACCOUNT_DELETED

The client's status is deleted and therefore does not have access to send API requests.
Solution : Contact admin for detail information

UNITSYSTEM00001

Client key used in the request is not found or not registered.
Solution : Contact admin to get the correct client key

UNITSYSTEM00002

The client does not have access to a specific endpoint.
Solution : Contact admin for detail information

Users

USER_NOT_FOUND

The email or whatsapp account used for login don't registered.
Solution : Use a valid account for login

INVALID_PASSWORD

The password used for login is not valid.
Solution : Use a valid password for login

USER_NOT_ACTIVE

The user's status is inactive.
Solution : Contact admin for detail information

USER_SUSPENDED

The user's status is suspended.
Solution : Contact admin for detail information

USER_DELETED

The user's status is deleted.
Solution : Contact admin for detail information

FAILED_UPDATE_USER_TOKEN

The error shown when try to login / register.
Solution : The error shown maybe the reqToken is invalid, please use a valid reqToken.

Others

REQUEST_TIMEOUT

The request API took too long time to process.
Solution : Retry to request API. If get the same error, please contact the Admin

DUPLICATE_KEY

There is a field whose value already exists in the database, causing a duplicate error.
Solution : Change the value of the field that causes the duplicate.

INVALID_OBJECT_ID

There is a field such as token/id that is invalid.
Solution : Check the field that set to the API requests.

Error Code List

Clients#

CLIENT_CLOSED_REQUEST#

CLIENT_ACCOUNT_INACTIVE#

CLIENT_ACCOUNT_SUSPENDED#

CLIENT_ACCOUNT_DELETED#

UNITSYSTEM00001#

UNITSYSTEM00002#

Users#

USER_NOT_FOUND#

INVALID_PASSWORD#

USER_NOT_ACTIVE#

USER_SUSPENDED#

USER_DELETED#

FAILED_UPDATE_USER_TOKEN#

Others#

REQUEST_TIMEOUT#

DUPLICATE_KEY#

INVALID_OBJECT_ID#